We offer 30 days return-refund policy to make sure that you are 100% satisfied with your Neck Reliever.
We accept returns of the Neck Reliever, including all printed inserts, parts, and pieces.
Shipping costs are non-refundable.
To return the Neck Reliever, contact Custom support by email [email protected] with your order number. You don't need a reason for returning the Neck Reliever, but we would be very grateful if you could give us feed back why you want to return the product, so that we can make improvements if needed.
After emailing support, wait for our reply, where you will receive your RMA (Return Material Authorization) and the return address.
Write the RMA number on a slip of paper and insert with the Neck Reliever.
An RMA is required for all returns.
As soon as we have received and verified the product we will transfer the money to your account.